Intelligent Queue Management System
BPS offers a wide range of Queue Management Systems for different applications. It is configurable to suit different types of
organizational activities and different scales of organizations, where the process of working, the offered services, and the type of operations are totally different.
To meet the problems, we have designed a range of Queue Management Systems that are suitable for Hospitals, Health Care Centers, Banks, and other service providers.
ADVANTAGE TO HOSPITALS
• Reduced man power requirement & thus Save on operating cost.
• Effective time management for Doctors as instant display of issue of current token
• Ensures smooth sequential flow of patient & thus transparent queuing
•Easy ticket printing, Flexible system to customize as requitement
• Creates a good environment & enhances the goodwill of the hospital.
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OPD’s in the hospital have number of Reception Counter & Number of Chambers for Doctor’s. Each chamber may be offered to different Doctor at different time slots. Patient willing to consult any doctor can book his / her appointment at any reception counter. Attendant at reception counter inserts particular Doctor’s chamber number & slot No. and commands for taken printout.
Each reception counter is wired to a Master Controller which stores all information and allots token no on every new booking. Master controller also up-dates each chamber of latest booking thus keeping Doctor’s informed of waiting patients.
Doctor’s chamber have display cum key unit. For call in next patent, he presses one key and the next token No. is displayed out-sed the chamber or at common waiting area having Central Display Unit.
Queue Management System Software-For organized OPD Experience
BPS offers new software based Queue Management System- OPDQSoft. It is a service toolkit for managing and continuously improving service delivery for large number of patients at hospital OPDs.
The automated system tracks each customer’s movement from initial point of entry to the final point of service delivery; giving managers have the ability to identify key events such service time and wait time exceptions, peak traffic, queue lengths, best performing staff members and many more statistics.
In addition, the OPDQSoft Reporting System and MIS reports provide top management with a real time view of service performance as it happens from any business location.
Depending on No of Chambers and daily flow of patient, No of reception counter is to be decided. Each counter will have one Reception Counter Terminal and one Printer.
Reception Counter Terminals (RCT) are table mounting type.They have heavy duty key board with 12 Keys (10 keys for Numbers and two function keys). LCD display with 16 Char. 2 line display, Parallel port Output suitable for Dot-matrix / Thermal printer Format of the Token can be Customized incorporating the Name address, telephone Number and other details of the Hospital, Chamber No. and Slot No. of the doctor, Date of booking, Sl. No. of booking, etc.
COMPONENTS – functions and selection